(UK GDPR Compliant)

CTorne Coaching (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our website or coaching services.

1. Information We Collect

We may collect the following information:

Personal details

• Name

• Email address

• Phone number

• Billing address

• Date of birth (if relevant to programme design)

Payment information

• Payments are processed securely by Stripe.

• We do not have access to your full card or bank details.

Health and training information

• Injuries

• Medical conditions voluntarily disclosed

• Training history

• Fitness goals

Technical data

• Website usage data

• Cookies (basic analytics)

2. How We Use Your Information

We use your information in order to:

• Deliver personalised coaching services

• Communicate regarding your programme and check-ins

• Process payments and manage subscriptions

• Maintain service security and prevent fraud

• Improve our services

We do not sell or share your data with third parties unless legally required.

3. Data Storage

Your data may be stored securely through:

• Stripe (billing)

• Training apps such as TrueCoach or Everfit

• Secure email systems

• Hosting servers compliant with UK and EU regulations

4. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Request corrections

• Request data deletion

• Withdraw consent

• Request a copy of your information

• Raise concerns about data handling

Requests can be made via email: hello@ctornecoaching.co.uk

5. Data Retention

We keep data only as long as necessary to:

• Provide coaching services

• Comply with legal or tax obligations

• Maintain financial records (typically six years for HMRC)

6. Contact

For any questions regarding this Privacy Policy, contact:

hello@ctornecoaching.co.uk

Privacy Policy