Welcome to CTorne Coaching!
These terms and conditions outline the rules and regulations for the use of C.Torne Coaching's Website, located at https://ctornecoaching.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use CTorne Coaching if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing CTorne Coaching, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, C.Torne Coaching and/or its licensors own the intellectual property rights for all material on CTorne Coaching. All intellectual property rights are reserved. You may access this from CTorne Coaching for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from CTorne Coaching
Sell, rent, or sub-license material from CTorne Coaching
Reproduce, duplicate or copy material from CTorne Coaching
Redistribute content from CTorne Coaching
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. C.Torne Coaching does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of C.Torne Coaching, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, C.Torne Coaching shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
C.Torne Coaching reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant C.Torne Coaching a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of C.Torne Coaching; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to C.Torne Coaching. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of C.Torne Coaching's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Terms & Conditions
Coaching Terms & Conditions
1. Overview
These Terms & Conditions outline the agreement between you (the client) and Claudia Torné (“the Coach”) for all online and in-person training programmes.
By purchasing a programme or coaching service, you agree to the following terms.
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2. Payments & Billing
2.1 Billing Cycle
All online coaching programmes are billed monthly at the price stated on the website.
2.2 Payment Method
Payments are processed securely through Stripe via Direct Debit or card payment.
2.3 Automatic Renewal
Your subscription renews automatically every month unless cancelled.
2.4 Failed Payments
If a payment fails, you will be contacted to update your payment details. Programme access may be paused until payment is received.
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3. Cancellation Policy
3.1 Cancel Anytime
You may cancel your coaching subscription at any time.
There is no minimum contract.
3.2 When Cancellation Takes Effect
Once cancelled, your subscription remains active until the end of your current billing cycle. No partial refunds are offered for unused time.
3.3 How to Cancel
You can cancel your subscription by emailing: hello@ctornecoaching.co.uk or by using your Stripe customer portal link if provided.
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4. Refund Policy
• Payments are non-refundable once the monthly cycle has started.
• If you believe a charge is incorrect, please contact me and I will review it.
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5. What’s Included in Your Programme
Depending on the package purchased, your programme may include:
• Personalised training plan
• Weekly or biweekly check-ins
• Video form feedback
• Nutritional guidance (if applicable)
• Support via messaging
• Access to training app (TrueCoach/Everfit/etc.)
The exact components are listed on each programme page.
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6. Client Responsibilities
To ensure safety and effective progress, clients agree to:
• Disclose any injuries, health conditions, or relevant medical information
• Follow the programme safely and sensibly
• Use correct form when performing exercises
• Communicate honestly during check-ins
• Seek medical advice when necessary
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7. Coach Responsibilities
I am responsible for delivering:
• Safe and appropriate training guidance
• Programmes tailored to your goals and abilities
• Regular communication as outlined in your package
• Professional support and honest feedback
• Appropriate modifications when required
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8. Health & Safety Disclaimer
By participating in coaching programmes, you understand that:
• Exercise carries risk of injury
• You should consult a doctor before starting any exercise programme
• You follow the programme at your own risk
• The coach is not liable for injuries sustained from misuse, poor technique, or failure to follow advice
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9. Privacy & Data Protection (GDPR)
Your personal information is kept strictly confidential and used only for:
• Payment processing
• Programme delivery
• Communication and updates
• Progress tracking
Your information will never be shared with third parties unless legally required.
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10. Contact Information
For cancellations, payment questions, or support:
Merchandise Store Terms & Conditions
These Terms and Conditions apply to all purchases of physical merchandise (such as clothing and accessories) from the online store of C.Torne Coaching. By placing an order, you agree to the following terms.
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1. General Information
This store sells physical products including, but not limited to, T-shirts, hoodies, and accessories.
All products are subject to availability.
We reserve the right to discontinue or modify items at any time.
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2. Pricing
All prices are listed in GBP (£) and include VAT where applicable.
Prices may change without notice.
Price changes will not affect orders already placed and confirmed.
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3. Orders
When you place an order, you will receive an order confirmation by email.
This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel orders if:
• A product is out of stock
• There is an error in pricing or product information
• Fraud is suspected
You will be notified and refunded if an order cannot be fulfilled.
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4. Payments
Payments are processed securely through Stripe or the chosen checkout system.
We do not store or have access to full payment card details.
All payments must be received in full before items are shipped.
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5. Shipping
5.1 Delivery Times
Shipping times will vary based on location. Estimated delivery times will be displayed at checkout.
Delays caused by postal services or couriers are outside our control.
5.2 Shipping Costs
Shipping costs are displayed at checkout and depend on the delivery address and shipping method selected.
5.3 Lost or Damaged Parcels
If a parcel arrives damaged, or does not arrive within a reasonable time, please contact:
We may ask for photos of damaged items for investigation and replacement.
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6. Returns and Exchanges
6.1 Eligibility
Returns and exchanges are accepted only for:
• Faulty items
• Incorrect items received
• Manufacturing defects
Returns are not accepted for:
• Wrong size ordered
• Change of mind
• Wear and tear
• Items that have been worn, washed, or altered
6.2 Return Process
If you believe your item is faulty, email us within 14 days of receiving it:
Include:
• Order number
• Photos of the issue
• Description of the fault
If approved, you will receive return instructions.
Items must be returned in original condition.
6.3 Refunds
Refunds for faulty items will be processed once the returned item is inspected and approved.
Refunds are issued to the original payment method only.
6.4 Exchanges
Exchanges for faulty items will be offered where stock is available.
If stock is unavailable, a refund will be offered instead.
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7. Product Descriptions
We aim to describe and photograph all products accurately.
Colours may vary slightly depending on screen settings and device displays.
Sizing information is provided, but slight variation may occur.
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8. Intellectual Property
All merchandise designs, logos, branding, and product images are the property of C.Torne Coaching.
You may not copy, reproduce, or redistribute any design or content without written permission.
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9. Liability
We are not responsible for:
• Delays caused by shipping carriers
• Loss or damage caused by incorrect address provided at checkout
• Allergic reactions to materials
• Misuse of products
Our liability is limited to the purchase price of the item.
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10. Contact Information
For any questions regarding merchandise, shipping, or returns, contact:
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Returns & Exchanges Policy
We want you to be satisfied with your purchase. Please read the policy below before ordering.
1. Eligibility
Returns and exchanges are accepted only for:
• Faulty or damaged items
• Incorrect items received
• Manufacturing defects
We do not accept returns for:
• Incorrect size ordered
• Change of mind
• Items that have been worn, washed, used, or altered
2. Return Process
If your item is faulty or incorrect, email hello@ctornecoaching.co.uk
within 14 days of delivery with:
• Your order number
• A clear description of the issue
• Photos of the fault or incorrect item
If approved, return instructions will be provided.
Items must be returned in original condition with tags and packaging.
3. Refunds
Refunds for faulty or incorrect items will be issued once the returned item has been inspected and approved.
Refunds are made to the original payment method only.
Shipping fees are non-refundable unless an error occurred on our side.
4. Exchanges
Exchanges for faulty items are offered where stock is available.
If an exchange cannot be fulfilled, a refund will be issued.
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SHIPPING POLICY
C.Torne Coaching aims to dispatch all merchandise orders as quickly and efficiently as possible. This Shipping Policy outlines how and when your items will be delivered.
1. Processing Times
Orders are typically processed within 1–3 business days.
During busy periods (product launches, holidays, promotions), processing times may be slightly longer.
2. Delivery Times
Delivery times vary depending on your location and shipping method selected at checkout.
Estimated delivery times:
• UK: 2–5 business days
• Europe: 5–10 business days
• International: 7–21 business days
Please note these are estimates provided by postal and courier services.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on:
• Destination
• Package weight
• Shipping method
4. Tracking
Tracking information (if applicable) will be sent to the email address used at checkout once the order has shipped.
5. Customs and Import Fees
International orders may be subject to additional customs fees or taxes.
These charges are the responsibility of the customer.
We do not control or determine customs fees.
6. Lost, Delayed, or Damaged Parcels
If your parcel is:
• Lost
• Marked as delivered but you did not receive it
• Damaged on arrival
Please contact us at hello@ctornecoaching.co.uk within 14 days.
We may require photos or evidence for investigation.
Connect
hello@ctornecoaching.co.uk
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